I decided to get a 4 wheel alignment and caster change. When they went under the rig they noticed that my Safe-T-Plus steering unit was the incorrect one for my rig. (I had it installed at last year's Newmar Intl rally.) Apparently I was billed correctly but the unit installed was wrong. Mike placed a call to Safe-t-Plus and did not get the reply he wanted so he decided to replace my unit with the correct one out of his stock and hash out the details with Safe-T-Plus later. His prime consideration was our safety in case of a front blowout.

We also decided to get the Allison gradebrake installed and after checking the condition of my brake fluid, he suggested I flush it also. Additionally we got the rig weighed on all four corners and the tire pressure reset.

During our stay there Mike, Chris, and the mechanics were always available to answer questions and explain what and why they were doing things. We stayed the night at their RV park. It was great also!

All-in-all we are extremely pleased with Mike and the team there and will go out of our way to use them when we do future upgrades - you all know that is a certainty - new headers, transynd in tranny, CAI, etc.

Dave"

 "Please accept a special thank you from Rick & Gina for providing outstanding customer satisfaction supporting the recent work on our motor home and toad. We are very pleased with the outcomes and work done on the coach and to our VW Beetle tag. I also would like to extend a special message of appreciation to Jon who observed our coach on the side of I-90 last Friday and took the time to bounce back to check to see we were OK. That is like “super customer service” like no other; thanks Jon!!

Great job gents,

Rick M."

 "I just wanted to drop a note to THANK everyone in your shop for our recent service call with a difficult Auto Park/electrical issue. From drop off, the time spent working on our RV to finally finding a solution, everyone went out of their way to keep us informed and to seek a final solution.

We were asked to bring the car back down to check electrical connections. We arrived late at night and were immediately met and asked if we needed anything and to be sure we were feeling safe. Kathy, you were always cheerful and helpful whenever we needed a question answered. Alan is the BEST!! He listened to our issues description and set off to do his detective work. He dealt with Workhorse repeatedly, and he found a solution that was "out of the box." This finally addressed that phantom cause we had been encountering including a recent parking brake failure to operate and at least four previous service calls elsewhere on this same issue!

I have been added to the many that sing the praises of your business. I am so glad you advertise with RVing Women because that is how we originally found you. Thank you all for your professionalism and expertise and most of all for a resolution of our issue."

Cathy A.

 "By far the best dealership I've experienced. They fixed the problem of burning spark plug wires PERMANENTLY! I had been into 5 dealerships for the same problem previously. We live in our motor home full time, and I will schedule annual maintainence at this dealership."

Kay K.

 "I have had service performed by Brazel's a couple of times in the past and have neglected to report the superior service I received. I have nothing but the utmost confidence that I will be treated fairly and all requested work will be completed properly that I only have work done at Brazel's or Redlands Truck Center. Since I live just outside of Houston Texas, that means it is a 2000 mile trip to get repairs made. I do most of my own preventative maintenance, anything I cannot accomplish waits until we are in Washington or if it cannot wait, we will make a trip to Redlands Truck Center. Workhorse needs more dealers like Brazel's, I bought my coach at Dan Gamels in Sacramento and it was worked on once there. After 5 weeks waiting to find room in the schedule and being billed for work not accomplished, if I cannot accomplish the work myself, it will wait until we get to Mike's shop. Thanks Mike, keep up the great work."

Jeff S.

 "YES!!!! The clunk has gone and I’ll tell you it’s like driving a new coach. I was just getting ready to send you folks a message of thanks for working to the root cause of the problem and to provide an excellent fix. As always, you and your team have provided excellent service and support to my wife and I and we really appreciate it.

Please give my thanks to Mike, Al & Kathy, Jon and especially Alan for helping out so much with all the updates we made to the coach this summer. It really drives well and handles so much better than it ever did since we’ve owned it.

As always, I will continue to lobby anyone I meet that needs RV service to call Brazel’s. I have all the confidence that you will take care of anyone I send your way.

Have a great day and thanks so much again!"

Rick M.

"We again want to thank all you folks for your help. As I'm sure you are aware, it was a very trying time for all of us, but it all worked out in the end.
All you folks are professional and courteous. Just the fact that the service techs, and everyone else at the shop stayed late Friday to get the radiator back in was a testimony in just what kind of service facility Brazel's is. It is rare to find a company today that goes out of their way to help the customer.
Please extend our sincere thanks "again" to all the staff (Mike, Kathy, Mike's Dad, and all the Service Techs). We truly appreciate what you all did for us. I will be sure to "highly recommend" Brazel's RV Performance in the future to any fellow RV'er.

Thanks again."

Kerry and June S.

Approaching a grade, which was indicated by the little yellow sign with a truck going downhill, finally gave me the opportunity to prove out the grade brake functionality of the system. Once I began my descent, I applied the brake as I normally would to begin setting my speed. What I would have done in the past would be to grab the shifter and begin bringing the gears down.

Here's where the magic started!

On application of the brake, the transmission downshifted to 4th almost immediately. It didn't take but a few more seconds to begin feeling the transmission downshifting further on its own. I felt a brief transition through 3rd gear as the transmission settled all the way down the 2nd gear. At this point less than 10 seconds had passed as I removed my foot from the brake. The transmission held in gear all the way to the bottom of the grade at a speed of in between 40 to 45 MPH.

Transitioning through the bottom of the grade and getting back on the throttle was done imperceptibly as we began climbing the next hill. After a number of these cycles and not having to select shift down and then up I can state with all confidence that the Ultrapower Allison Grade Brake works and works extremely well! With the grade brake on-line the need to grab gears on grade is gone.

To get the grade brake working all one needs to do is normally apply the brakes and the process begins all on its own. To disengage the brake all one needs to do is get on the throttle. The UAGB provides the driver with an excellent system that requires no driver intervention other than normal driver input.

One other feature that I can't stop mentioning is the programming change where the engine up-shifts at 51 MPH. It's beginning to impress me, and I like it a lot!

The grade brake does not work all the time however I leave the brake circuitry on at all times. If I need to slow down on level terrain without using my brakes I still use select shifting and bring engine compression in to scrub speed. Unlike an exhaust brake or Jake where the compression comes in as soon as you take you foot off the throttle, the UAGB doesn't come on-line until it gets on a grade and is needed.

*I give the Ultrapower Allison Grade Brake "BIG" thumbs up!*"

Mike P.

"Well, the new UltraPower Grade Brake system has had a good workout. We are elated with it. Mabel now wants to do all the driving. Between the Grade Brake and the Safe-T-Plus, driving has become fun for us. We were on some very bumpy highway and over several mountain passes on our trip after leaving Centralia, so had plenty of times to use and compare the new system to how it was before. Wow!! That's all we can say. We want to thank you and all the good people at Brazel's. They are real pros at what they do-----Griff, Alan, Steve, Jon, just everyone."

Vernon & Mabel B.

"The motorhome handles the best since I've owned it. Between the new shocks and the tire pressure and other.changes it drives great. Passing trucks and crosswinds affect me very little now. Bridges and rough roads are a very welcome improvement, not that harsh bump anymore and I don't have to worry about the rear end trailing arms anymore. Again I thank you and the others at your shop for the excellent repairs."

Carroll M.

"I have had my coach in to Brazel's RV at least three
different times for both warranty work and non-warranty work. The staff here is the most knowlegable, and friendly of any place I have ever used. They really care to make sure that you are satisfied with the quality of the work performed. Plus they get the job done right the first time!!"

Jerry R.

"What a pleasure to deal with consummate professionals. Diagnosed and repaired a brake issue that evaded another Workhorse service center. In addition worked with me to address several other items with diligence and dispatch. Brazel's is a very superior service center. Also, despite a heavy volume of work, the shop was spotless; a sure sign of excellent technicians and high morale."

Mike Y.

"Very family oriented and ALWAYS explain, in understandable
terms, what is the problem and then give you the options. They go above and beyond their responsibility to give customer service [and compassion] to the owners. There is always a 'loner car' if needed and the availability of their RV park that is attached is a definite benefit if repairs are taking
longer and you live in the RV. A special thanks to Chris for his efforts above and beyond any expected repair problem solving. He delivered our RV to us when my I became hospitalized in another town, enabeling my wife to reside in it through this hospitalization. We'll be returning for completion of the outstanding "repairs" that could be delayed for a short
time."

Ernest B.

"We can not say enough about the team at Brazel's. They all are very helpful and tried to ease all the problems that we were having. They were timely with all the work they did. Thank God there are still business people like them for the public to use. My wife and I just can not say enough good about the whole team. Thanks thanks thanks!"

Darrell M.

"Brazel's RV fit me in on short notice before a planned extended trip and although they have a large well equipped shop that was full with other RV's the mechanic came out to their own private RV Park and crawled under to complete the work so I wouldn't be delayed another day."

John H.

"I had new plugs and wires installed and in the process they noticed my brake rotors were cracking. They arranged for the manufacturer to cover the repair even though my coach was almost 5 years old. Absolutely the best and most through service I have ever received from a repair shop. They went way beyond the call of duty to work with the manufacturer to cover this very needed repair at very little cost to me."

Jeralyne D.

"Took the RV in to Brazel's for suspension mods to improve handling. Also requested a brake inspection and had the entire braking system serviced. Details: 1. Installed larger front sway bar with polyurethane bushings, 2. Bilstien shocks front, 3. Koni shocks rear, 4. polyurethane bushings on rear sway bar, 5. Calipers & pads on rear axle, 6. Wheel cylinders on tag axle, 7. Clean front and tag axle brakes and polish and lubricate friction points 8. flush and refill braking system and bleed.

Outstanding service! The most thorough and complete suspension and brake inspection and evaluation that I've ever seen on any vehicle, car, truck, or RV period. Included a thorough test drive with me in the passenger seat, and weighing individual wheels so I now have accurate weights as recommended by RV safety organizations and tire manufacturers. Highly professional mechanics who communicated their recommendations in understandable terms and helped me decide what to fix and what could wait. Clean shop with modern equipment. I can't say enough good about them. If you want outstanding value for your money (I didn't say cheap) this is the place. We full-time and winter in FL. Brazel's is 4000 miles away. I plan to make it a regular stop every summer for any serious work that I can't do myself."

Mac

"Brazel's RV Performance does excellent work, they are very professional and friendly and explain what all needs to be done and how they are going to do the work. You are encouraged to stay with the rig if you want and they answer any questions you might have. The shop was very clean and extremely well equipped for anything. We will go there from now on for any work we have done on our motorhome. You can trust the people working there, which is a very hard thing to find these days."

Jim

We will be back for more upgrades when our bank account recovers.

Thanks again,"

Dave & Sherry and the vicious dog Fleurette

"We were upset with some of the answers and service we had received from Gilchrist Chevrolet in Tacoma and were interested in finding a new service agency in our area. Based on our experience and Brazel's expertise and friendliness and thorough explanations, we will travel the 54 miles for any service we need on our motorhome in order to deal with Brazel's RV Performance."

Glen B.

A quick note to let you and the Brazel’s team know how well our coach is running thanks to efforts provided by Brazel’s, We traveled to Eastern Washington this past weekend and with the new UltraPower GradeBrake System engaged the coach operated well beyond my expectations as we crossed over Snoqualmie and Tiger pass. The transition for retarding our decent in a 6% grade over 4 miles went effortless and required minimal use of my service brakes throughout the decent. I again want to thank you and the team and Brazel’s for a job well done. At Brazel’s, the level of service and customer orientation are bar none the best I’ve experienced in a very long time.

Thanks,"

Rick

I am writing to let you know how pleased I am with the Ultrapower upgrade on my 2006 Tiffin Allegro (8.1 liter Workhorse). I first heard about your facility and performance enhancing products on the irv2 website and decided to make contact with you, to hear more.

I sent my control module to you for the upgrade in January and recently reinstalled it in the RV (I live in upstate NY) and took a test drive (110 miles) three days ago. The increase in power is definitely noticeable. This test drive was through the Adirondack mountains in upstate NY which has several good sized inclines and the transmission (Allison 6 speed) was able to stay in overdrive 5th and even 6th gear for much longer than before the upgrade. Although this was a short trip, the computer in the instrument cluster did indicate an increase of at least 1 mpg. I will be able to get a more accurate reading on a trip we are taking next month.

I also want to thank you for your patience in answering all of my questions and for your amazing one day turn-around on the upgrade. I had the module back in less than a week!

There is also one more thing that I am astounded by - the lifetime guarantee.

We are hoping to take another trip to the West coast in another year or two. My wife has never been to the Pacific Northwest and I would really enjoy stopping in to meet you guys.

Sincerely,"

Bruce C.

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