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Shipping Terms & Conditions

 Shipping & Delivery Policies and Agreement

 

Index

  • Shipping Exclusions
  • Shipping Disclaimer
  • Shipping Times
  • How to Track My Orders
  • International P.O. Boxes
  • Shipments to Alaska, Hawaii, and Minor US Islands
  • International Orders

Flat Rate Shipping Exclusions

  • Flat Rate shipping offer only applies to orders delivering in the Contiguous United States (Excludes Alaska and Hawaii).
  • Items that require FREIGHT TRUCK DELIVERY SERVICE will have a freight truck item logo on the item page. These items will require that you select the added charge for shipment before it can be added to your cart. Free shipping will still be an available option at checkout as the added freight charge for freight delivery truck service is added to the price of the item.  If you select any other shipping option than the free shipping option, it will not affect the delivery time as these items are only shipped by freight truck. If you do select any other shipping option than free shipping, we will just refund the charge.

 

Shipping Disclaimer

 

 

Rodney W. Brazel Inc. has several shipping options for you to choose from. If you select an option based on a specific time for delivery, such as Next Day Air, 2nd day, or 3rd day, we will make every effort to deliver this service as expected. These orders require that every item sold on the site is in stock and ready to ship. We ship from in stock inventory and may drop ship from a manufacturer, which allows us to deliver your purchase with the lowest rates possible based on the shipping option you select. Orders will only be processed Monday through Friday and most orders are processed within one business day. Prices for shipping on our website are estimates only. The price of the shipping for the order is dependent upon weight and shipping carrier selected. Most orders are shipped through FedEx, however FedEx is unable to ship to some locations and in that case, orders will ship via USPS or UPS. If there is a difference in shipping costs for any reason, we will contact you.  For rejected shipments/returns, the purchaser is responsible for all charges and items are subject to the same return policy as in store purchases. Return policy.

 

We reserve the right to cancel a transaction due to errors, parts unavailability, or other unforeseen issues that cannot be reasonably rectified.

Shipping times

 

Most orders will ship within 1 to 2 business days. "Business day" means Monday through Friday, with the exception of certain holidays.

UPS & FedEx:
Ground Shipments generally arrive within 3-6 business days. UPS & FedEx do not deliver to P.O. Boxes or on holidays.

USPS:
The U.S. Postal Service will deliver to P.O. Boxes. However, having your order shipped to a P.O. Box may delay your order.  Please call or email us to place your order if you would like your order delivered through USPS rather than UPS & FedEx.

How to track my order

 

  1. Click the My Account link to access your account.
  2. Click the View Order History and Make Payments link.
  3. Click the  icon of the order you wish to track.
  4. The tracking number will be listed in the "Order History" under "Shipping Information" for your order.

    5. You can click on the tracking number and it will bring you straight to the shipping vendors web tracking service to see the progress of your shipment.

 

Can I send my shipment to an international P.O. Box?

We cannot send orders to International PO box addresses.

 

Shipments to Alaska, Hawaii, and Minor US Islands

Shipping is offered to these destinations:

*Flat Rate Shipping/freight is not offered outside the lower 48 states.

*Note: If you do not choose either the Next Business Day or Second Day shipping options, your order may take substantially longer to arrive when using UPS or FedEx. We strongly urge you to choose one of these shipping options to ensure that your parts arrive when you need them!

International Orders and Non Lower 48 States Orders Welcome

 

We offer USPS shipping to:

  • Australia
  • Brazil
  • Canada
  • Germany
  • Netherlands
  • Spain
  • United Kingdom
  • U.S. Islands
  • Alaska

If you choose to ship your order to an international destination, you will have the option for USPS service. If you have any issues or want your country added as a shipping option on the site, please use the contact form. If you call in an order, we will only process your order after you have approved the shipping charges/taxes. Please allow an additional day to complete the order if you are having it shipped internationally if this option is used. We do not allow customers to use their own shipping account under any circumstances.


IF YOU ARE AN INTERNATIONAL CUSTOMER, PLEASE BE ADVISED THAT YOU MAY HAVE CUSTOMS FEES AND/OR DELAYS WHEN YOUR ORDER ARRIVES IN YOUR COUNTRY.  RODNEY W. BRAZEL INC. HAS NO CONTROL OVER CUSTOMS FEES OR DELAYS AND IS UNABLE TO ASSIST WITH ANY CUSTOMS ISSUE.  IT IS YOUR RESPONSIBILITY TO BE AWARE OF ANY FEES OR TAXES THAT YOUR COUNTRY MAY CHARGE.